State Farm® Insurance Agent Paul Ortez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
ethan Smith
April 22, 2025
5
out of
5
rating by ethan Smith
"This office is always pleasant and helpful."
We responded:
"Ethan, we truly appreciate you taking the time to share your experience! Providing clear and helpful service is always our goal, and we’re thrilled to know we met your expectations. Thank you for choosing us!"
Emily McClain
March 14, 2025
5
out of
5
rating by Emily McClain
"Absolutely love everyone here. They are all super helpful and I recommend them to anyone who asks."
We responded:
"Thank you, Emily, for taking the time to give our office a 5 Star review! We love to see reviews like this and appreciate your kind words as well as the opportunity to work with you! #StateFarmAda #TeamPaul #servicematters"
Stephanie Thomas
March 12, 2025
5
out of
5
rating by Stephanie Thomas
"Beth is Great. She help Loren with new motorcycle insurance. Can't say enough good things about her services."
We responded:
"Thank you, Stephanie, for your kind feedback! We're delighted to know that Beth was able to assist you effectively. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you need anything else, please don't hesitate to reach out. "
antonio montelauro
February 27, 2025
5
out of
5
rating by antonio montelauro
"my experience with Danielle was amazing she was so wonderful to me and has always been good to my family thank you so much!"
We responded:
"Thank you, Antonio, for sharing your great experience with Danielle. We’re really happy to hear that she gave you and your family excellent service. Your feedback is important to us, and we will share it with our team. We look forward to helping you again in the future!"
Bridgett Bollinger
February 18, 2025
5
out of
5
rating by Bridgett Bollinger
"Beth is amazing! So kind and hard working she went above and beyond for me and my insurance needs. So thankful I was referred to her."
We responded:
"We appreciate you, Bridgett! Your feedback reassures us that we’re making a difference, and we’re grateful for your support. If you ever need assistance, know that we’re always here for you! "
John Pospisilik
September 18, 2024
5
out of
5
rating by John Pospisilik
"Always friendly, always helpful no matter what my questions, always prompt. Everything I need! Thanks!"
We responded:
"Thank you, John! We're delighted to hear that you've had such positive experiences with our team. Your kind words and satisfaction mean a lot to us."
chloe Viening-Butler
September 5, 2024
5
out of
5
rating by chloe Viening-Butler
"My sons car was recently hit and we had to file a claim for it. Everyone in the office was really helpful and the process for completing the claim was simple and comprehensive. It was a stressful situation, but it was made much better with their help."
We responded:
"Thank you for your kind words. We're glad to hear that our team could assist you and make the claims process easier during a stressful time. Your satisfaction is our priority."
Ryan Vohs
September 5, 2024
5
out of
5
rating by Ryan Vohs
"The local office makes a big difference with a special call out to Jennifer. Insurance is an item you never intend to use but if forced to it is generally under stressful conditions. The Paul Ortez Ada office was friendly, direct, answered all questions quickly and honestly and sped up the process with the larger organization. Five stars all the way."
We responded:
"Thank you, Ryan, for your kind words. We're delighted to hear that Jennifer and our team provided you with the support and efficiency you needed. Your satisfaction is our top priority, and we appreciate your trust in our services."
Ben Cossar
September 5, 2024
5
out of
5
rating by Ben Cossar
"Been with Paul’s State Farm office for almost 20 years. Excellent staff and excellent service."
We responded:
"Thank you, Ben, for your loyalty and kind words. We're thrilled to hear that you've had a positive experience with our team for nearly two decades. Your trust and satisfaction mean the world to us."
Jody Orr
August 8, 2024
5
out of
5
rating by Jody Orr
"Above and beyond service every time! Personable and professional. Always there to walk through any questions that come up. I am confident in their communication and advice. Thank you very much!"
We responded:
"Thank you, Jody! We're thrilled to hear that you appreciate our personable and professional service. Your confidence in our communication and advice means a lot to us. We're always here to assist with any questions you have. Thank you for your kind words!"
Brent Nowak
August 8, 2024
5
out of
5
rating by Brent Nowak
"This is a great State Farm office. I have always had quick responses to questions and policy changes. Claims have been quick and painless. I especially want to recognize Danielle Britton for her knowledge, patience, professional and friendly service."
We responded:
"Thank you, Brent, for your kind words. We're thrilled to hear about your positive experiences with our office and Danielle's exceptional service. Your satisfaction is our priority, and we appreciate your trust in us."
Nicole Ott
August 6, 2024
5
out of
5
rating by Nicole Ott
"Huge shout out to the Ortez State Farm Insurance Agency for making the quoting process simple. They were great at listening to what my needs were for coverages. They took the time to explain my options and answer my questions. 10/10"
We responded:
"Thank you, Nicole, for your wonderful feedback! We're thrilled to hear that you found our quoting process simple and informative. Your satisfaction is our top priority, and we're glad we could meet your needs. We appreciate your 10/10 rating!"
Donna Ramsay
July 29, 2024
5
out of
5
rating by Donna Ramsay
"Jennifer was great to work with. Very professional and answered all my questions. My documents were updated in a timely manner."
We responded:
"Thank you, Donna! We're thrilled to hear that Jennifer provided you with excellent service and timely updates. Your positive feedback is greatly appreciated."
Samuel Babins
June 19, 2024
5
out of
5
rating by Samuel Babins
"I've been with Progressive ever since 2016. Over 8 years they slowly raised my rate little by little with no accidents or tickets. When I called to ask them why, they only told me "those are the rates now." Finally, I had enough after I made a mistake and forgot to switch my bank account with Progressive and they charged me $20 for their inconvenience. I called and talked to Danielle. She answered every question, was extremely helpful, and pleasant. Can you believe that? A PLEASANT insurance agent? She got me ADDITIONAL coverage for $30 cheaper than Progressive. So, cliff notes: Use State Farm. Do not use Progressive. Have Danielle help you."
We responded:
"Thank you for sharing your positive experience with Danielle at our agency. We're thrilled to hear she provided excellent service and helped you find better coverage at a more affordable rate. We appreciate your recommendation!"
Celine Anne
May 17, 2024
5
out of
5
rating by Celine Anne
"Danielle helped me out to getting a good quote, was very informational and helpful. Her attitude made my day. Thank you so much!"
We responded:
"Thank you for sharing your positive experience with Danielle! We are delighted to hear that she provided you with excellent service and a great quote. We appreciate your feedback!"
Brooke Fields
March 29, 2024
5
out of
5
rating by Brooke Fields
"Hands down the BEST insurance agency and agents around! They are the kindest and hardest working agents in the business. I haven’t always been the best client and they still treat me the same. I’m a lifer with Paul Ortez team."
We responded:
"Thank you for your kind words, Brooke! We appreciate your loyalty and are always here to provide exceptional service. We're grateful to have you as part of our team."
Jan
March 2, 2024
5
out of
5
rating by Jan
"Great service immediate attention made my day! One more thing off my list of things to and I was able to resolve it after surgery... Yesss!"
We responded:
"Jan, thank you for taking the time to leave us a 5 Star ***** review and let us know how we're doing! We appreciate your feedback and look forward to assisting with your insurance needs! We hope you're feeling better. #statefarmAda #servicematters #TeamPaulOrtez"
Tony Cosic
February 7, 2024
5
out of
5
rating by Tony Cosic
"Called for a quote for a 2024 BMW S1000RR, and Dani was able to work some amazing magic and might make a dream of mine actually come true!!"
We responded:
"Tony, thank you for the 5 star review! Danielle is a valued member of our Team - we appreciate you and the opportunity to assist with your insurance needs! #statefarmAda #servicematters #5starreview #TeamPaul"
Tajana Kovacevic
February 1, 2024
5
out of
5
rating by Tajana Kovacevic
"Aaron was fantastic, visit him for all your insurance needs 🙂"
We responded:
"Hi Tajana, thank you for leaving a 5 Star review and sharing your experience in working with Aaron. #statefarmAda #TeamPaul #servicematters"
Cody Schuiteboer
January 12, 2024
5
out of
5
rating by Cody Schuiteboer
"Danielle was absolutely amazing to work with. When receiving my quote she made the process so simple and easy. I had problems with my apartment complex switching renters insurance, she went above and beyond to help me out and get everything straightened out with them. Highly recommend Danielle as she is someone who takes pride in her work and customers she services."
We responded:
"We love seeing reviews like this, Cody! Thank you for taking the time to share your experience working with Danielle and our office. We look forward to assisting with your insurance needs for years to come! #TeamPaul #servicematters #StateFarmAda "
Laurie Downey
January 4, 2024
5
out of
5
rating by Laurie Downey
"Danielle Britton and support staff are very helpful!"
We responded:
"Thank you for the 5 star review Laurie! We really appreciate your feedback. Danielle is a valued member of the Team who works hard to make sure we're providing the best combination of coverage, service & price! #servicematters #statefarmAda #TeamPaul "
Justin Noordhoek
January 4, 2024
5
out of
5
rating by Justin Noordhoek
"I am always impressed with the level of customer service I receive with Paul Ortez’s agency. Their response time, clarity and helpfulness are top notch!"
We responded:
"We love seeing reviews like this, Justin! Thank you for taking the time to share your experience with our office. We look forward to assisting with your insurance needs for years to come! #statefarmada #TeamPaul #servicematters "
Joe Warren
December 13, 2023
5
out of
5
rating by Joe Warren
"Danielle, from State farm Insurance in ADA, MI. Is by far the kindest, most helpful person I have ever had the pleasure of communicating with in the Insurance industry. Thank you for everything you do."
We responded:
"Joe, thank you so much for the 5 Star review & kind words. Danielle, and our entire team, work hard to make sure we're doing all that we can to deliver the best service and value to our policyholders. We appreciate your business and the opportunity to work with you! #StateFarmAda #servicematters #insureada.com #TeamPaulOrtez"
Sree Chandana
December 12, 2023
5
out of
5
rating by Sree Chandana
"Excellent service. Fast and efficient. Any questions answered with knowledge and efficiency. Danielle is wonderful and on the top of things."
We responded:
"Thank you for the Five Star review Sree! Danielle is a valued member of the Team and works hard to ensure we're delivering remarkable service, value and a great rates! We appreciate your business and look forward to continuing to work with you! #servicematters #greatrates #autoinsurance #homeinsurance #TeamOrtez "
Zurina Ariffin
November 29, 2023
5
out of
5
rating by Zurina Ariffin
"“StateFarm’s customer service, led by Danielle’s exceptional attentiveness, sets a remarkable standard. Her dedication and support have truly made my interactions with StateFarm not just efficient but also incredibly pleasant. Kudos to Danielle and the entire team for their outstanding service!”"
We responded:
"Zurina, thank you for the 5 star review! We appreciate you and the opportunity to assist with your insurance needs. Thank you for being a long-time member of our State Farm insurance family! #statefarmAda #servicematters #5starreview #TeamPaul "