State Farm® Insurance Agent Paul Ortez

"Vanessa is amazing!!! I was recently in an accident coming home from work, another drive went through a stop sign and hit me. She has been a delight in the otherwise stressful time! I feel she has gone above and beyond in handling my claim. She has even made me laugh on several occasions during this ordeal."

"Paul and team are so kind! They have made setting up both my first renters + car insurance policies so easy and straightforward. I especially appreciate how quick Paul’s response times are and how great he is at answering my questions! The very best and wouldn’t look elsewhere! :)"

"I had very poor experience with this Specific State Farm branch (Paul Ortez)!! I had originally posted a review, about how I called about a simple question regarding my bill, I gave them my information for the next available agent, and I was never called back, so I had posted a review…Paul Ortez called me specifically to get the review taken down, he wasn’t very adamant on resolving my issue, yet he wasn’t even aware of what was going on with his firm, he sent me to his financial supervisor “Vanessa”, because he was completely out of the loop, his own business. Vanessa called me and she was completely unaware of why my bill had skyrocketed, she said she’d return my call with more information, and never did. On top of all of this, I was lectured on the phone about what I Can and Can’t write in an opinion based review. FINAL CONCLUSION I suggest being insured with a branch who will take you more seriously, and act like real professionals, especially when paying them for a service"

"Thanks Vanessa! Vanessa arranged towing for my car. She was very helpful and stayed on the line to make sure I was taken care of. I appreciate the great customer service. The Paul Ortez State Farm office goes above and beyond to take care of their customers."

"Angie is amazing and helped me through a billing issue. You are amazing Angie. I have to admit that I have looked into cheaper Insurance providers..You are on the more expensive side... but I have NEVER had an issue with State Farm. Thank you all at Paul Ortez's office...They need a bonus or something. This is why I stayed with with you for 5+ years. NO ISSUES THAT CAN'T BE HANDLED BY THE STAFF...THANK YOU. ROCHELLE ELSENBROEK🤗👌👍"

"Vanessa was a joy to work with today. Once we took care of the initial question I realized I had 3 more questions or updates for her to work on. She was so friendly and kind and quickly took care of all the updates I had and answered my questions. Thank you so much!"

"Ortex Insurance has always provided EXCELLENT State Farm Insurance auto, home, and other services with an AWESOME focus on customer service from Paul Ortex and his staff to us since the beginning in the 1980s. Their attention to personally taking the call, to details, follow up along the way, to finish is always there and complete. When we moved to Northern Michigan, we stayed with Ortex Insurance with State Farm. We knew that we would continue to have incredible customer service with their products and services. And, yes, we are just a phone call, text, or email away now with a great agency! Thank you to all - Paul, Mike, Nikki, Mitchell, and now Vanessa! Vanessa assisted me with outstanding customer service today while filling a claim for towing and auto damage. Paul continues to hire personnel that reflect his philosophy of outstanding customer service. Thank you Paul! Long time customers, Carole and Ernie Brumbaugh"