State Farm® Insurance Agent Paul Ortez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jody Orr
August 8, 2024
5
out of
5
rating by Jody Orr
"Above and beyond service every time! Personable and professional. Always there to walk through any questions that come up. I am confident in their communication and advice. Thank you very much!"
We responded:
"Thank you, Jody! We're thrilled to hear that you appreciate our personable and professional service. Your confidence in our communication and advice means a lot to us. We're always here to assist with any questions you have. Thank you for your kind words!"
Brent Nowak
August 8, 2024
5
out of
5
rating by Brent Nowak
"This is a great State Farm office. I have always had quick responses to questions and policy changes. Claims have been quick and painless. I especially want to recognize Danielle Britton for her knowledge, patience, professional and friendly service."
We responded:
"Thank you, Brent, for your kind words. We're thrilled to hear about your positive experiences with our office and Danielle's exceptional service. Your satisfaction is our priority, and we appreciate your trust in us."
Nicole Ott
August 6, 2024
5
out of
5
rating by Nicole Ott
"Huge shout out to the Ortez State Farm Insurance Agency for making the quoting process simple. They were great at listening to what my needs were for coverages. They took the time to explain my options and answer my questions. 10/10"
We responded:
"Thank you, Nicole, for your wonderful feedback! We're thrilled to hear that you found our quoting process simple and informative. Your satisfaction is our top priority, and we're glad we could meet your needs. We appreciate your 10/10 rating!"
Donna Ramsay
July 29, 2024
5
out of
5
rating by Donna Ramsay
"Jennifer was great to work with. Very professional and answered all my questions. My documents were updated in a timely manner."
We responded:
"Thank you, Donna! We're thrilled to hear that Jennifer provided you with excellent service and timely updates. Your positive feedback is greatly appreciated."
Samuel Babins
June 19, 2024
5
out of
5
rating by Samuel Babins
"I've been with Progressive ever since 2016. Over 8 years they slowly raised my rate little by little with no accidents or tickets. When I called to ask them why, they only told me "those are the rates now." Finally, I had enough after I made a mistake and forgot to switch my bank account with Progressive and they charged me $20 for their inconvenience. I called and talked to Danielle. She answered every question, was extremely helpful, and pleasant. Can you believe that? A PLEASANT insurance agent? She got me ADDITIONAL coverage for $30 cheaper than Progressive. So, cliff notes: Use State Farm. Do not use Progressive. Have Danielle help you."
We responded:
"Thank you for sharing your positive experience with Danielle at our agency. We're thrilled to hear she provided excellent service and helped you find better coverage at a more affordable rate. We appreciate your recommendation!"
Celine Anne
May 17, 2024
5
out of
5
rating by Celine Anne
"Danielle helped me out to getting a good quote, was very informational and helpful. Her attitude made my day. Thank you so much!"
We responded:
"Thank you for sharing your positive experience with Danielle! We are delighted to hear that she provided you with excellent service and a great quote. We appreciate your feedback!"
Brooke Fields
March 29, 2024
5
out of
5
rating by Brooke Fields
"Hands down the BEST insurance agency and agents around! They are the kindest and hardest working agents in the business. I haven’t always been the best client and they still treat me the same. I’m a lifer with Paul Ortez team."
We responded:
"Thank you for your kind words, Brooke! We appreciate your loyalty and are always here to provide exceptional service. We're grateful to have you as part of our team."
Jan may 1 start of something new
March 2, 2024
5
out of
5
rating by Jan may 1 start of something new
"Great service immediate attention made my day! One more thing off my list of things to and I was able to resolve it after surgery... Yesss!"
We responded:
"Jan, thank you for taking the time to leave us a 5 Star ***** review and let us know how we're doing! We appreciate your feedback and look forward to assisting with your insurance needs! We hope you're feeling better. #statefarmAda #servicematters #TeamPaulOrtez"
Tony Cosic
February 7, 2024
5
out of
5
rating by Tony Cosic
"Called for a quote for a 2024 BMW S1000RR, and Dani was able to work some amazing magic and might make a dream of mine actually come true!!"
We responded:
"Tony, thank you for the 5 star review! Danielle is a valued member of our Team - we appreciate you and the opportunity to assist with your insurance needs! #statefarmAda #servicematters #5starreview #TeamPaul"
Tajana Kovacevic
February 1, 2024
5
out of
5
rating by Tajana Kovacevic
"Aaron was fantastic, visit him for all your insurance needs 🙂"
We responded:
"Hi Tajana, thank you for leaving a 5 Star review and sharing your experience in working with Aaron. #statefarmAda #TeamPaul #servicematters"
Cody Schuiteboer
January 12, 2024
5
out of
5
rating by Cody Schuiteboer
"Danielle was absolutely amazing to work with. When receiving my quote she made the process so simple and easy. I had problems with my apartment complex switching renters insurance, she went above and beyond to help me out and get everything straightened out with them. Highly recommend Danielle as she is someone who takes pride in her work and customers she services."
We responded:
"We love seeing reviews like this, Cody! Thank you for taking the time to share your experience working with Danielle and our office. We look forward to assisting with your insurance needs for years to come! #TeamPaul #servicematters #StateFarmAda "
Laurie Downey
January 4, 2024
5
out of
5
rating by Laurie Downey
"Danielle Britton and support staff are very helpful!"
We responded:
"Thank you for the 5 star review Laurie! We really appreciate your feedback. Danielle is a valued member of the Team who works hard to make sure we're providing the best combination of coverage, service & price! #servicematters #statefarmAda #TeamPaul "
Justin Noordhoek
January 4, 2024
5
out of
5
rating by Justin Noordhoek
"I am always impressed with the level of customer service I receive with Paul Ortez’s agency. Their response time, clarity and helpfulness are top notch!"
We responded:
"We love seeing reviews like this, Justin! Thank you for taking the time to share your experience with our office. We look forward to assisting with your insurance needs for years to come! #statefarmada #TeamPaul #servicematters "
Joe Warren
December 13, 2023
5
out of
5
rating by Joe Warren
"Danielle, from State farm Insurance in ADA, MI. Is by far the kindest, most helpful person I have ever had the pleasure of communicating with in the Insurance industry. Thank you for everything you do."
We responded:
"Joe, thank you so much for the 5 Star review & kind words. Danielle, and our entire team, work hard to make sure we're doing all that we can to deliver the best service and value to our policyholders. We appreciate your business and the opportunity to work with you! #StateFarmAda #servicematters #insureada.com #TeamPaulOrtez"
Sree Chandana
December 12, 2023
5
out of
5
rating by Sree Chandana
"Excellent service. Fast and efficient. Any questions answered with knowledge and efficiency. Danielle is wonderful and on the top of things."
We responded:
"Thank you for the Five Star review Sree! Danielle is a valued member of the Team and works hard to ensure we're delivering remarkable service, value and a great rates! We appreciate your business and look forward to continuing to work with you! #servicematters #greatrates #autoinsurance #homeinsurance #TeamOrtez "
Zurina Ariffin
November 29, 2023
5
out of
5
rating by Zurina Ariffin
"“StateFarm’s customer service, led by Danielle’s exceptional attentiveness, sets a remarkable standard. Her dedication and support have truly made my interactions with StateFarm not just efficient but also incredibly pleasant. Kudos to Danielle and the entire team for their outstanding service!”"
We responded:
"Zurina, thank you for the 5 star review! We appreciate you and the opportunity to assist with your insurance needs. Thank you for being a long-time member of our State Farm insurance family! #statefarmAda #servicematters #5starreview #TeamPaul "
Blaine Tims
November 10, 2023
5
out of
5
rating by Blaine Tims
"Amazing staff! Danielle, Erin and all at State -Farm has been amazing. I unfortunately had to file a claim after an incident on my jet skis and they have been over backwards to make sure everything is going to be okay. I always pay my premiums on time if not early. I've never put a claim in and I've had them since I was 16 years old and I am 44. They are handling this so right it brings tears to my eyes how amazing this team is."
We responded:
"Thank you so much for the 5 Star Review! We appreciate you taking the time to let us know how we're doing. The entire Team works hard to make sure we delivering remarkable service! #statefarmAda #TeamOrtez #excellentclaimsservice #servicematters "
Jamie Talbot
October 26, 2023
5
out of
5
rating by Jamie Talbot
"Always responsive, helpful and no matter who answers, they are always friendly and knowledgeable."
We responded:
"Thank you Jamie for taking the time to give our office a 5 Star review! We appreciate your kind words as well as the opportunity to work with you! #StateFarmAda #TeamPaul #servicematters "
Tina Bain
October 10, 2023
5
out of
5
rating by Tina Bain
"I had a couple of chips in my windshield repaired recently. I went to the shop and they asked me if I intended to make a claim for the repair. It hadn’t even occurred to me to do so, so I called State Farm and they immediately confirmed I was covered with zero deductible, gave me the number to contact to process the claim and 30 minutes later I was out the door, zero cost to me! It was a delightful surprise and easy as could be. Thank you State Farm!"
We responded:
"Tina, thank you for taking the time to share your recent State Farm claims experience. We appreciate your business and the opportunity to work with you. #servicematters #StateFarmAda #TeamPaulOrtez "
Kurt MacDonald
October 5, 2023
5
out of
5
rating by Kurt MacDonald
"Very good service and super helpful. Thank you!"
We responded:
"Hi Kurt! thank you for the Five Star ***** review! We appreciate the opportunity to work with you. Our Team works hard to make sure we deliver the best combination of service and price! Thank you for being a part a part of our office - for a long time! #servicematters #statefarmada #statefarmautoinsurance #TeamPaulOrtez"
Mark Elenbaas
September 19, 2023
5
out of
5
rating by Mark Elenbaas
"Worked with Paul Ortez of State Farm recently as I switched insurance companies. Danielle was was very helpful in presenting all the options. Her attention to detail is amazing and she was very patient as I took time to consider all the options. Highly recommend."
We responded:
"Hi Mark, we really appreciate reviews like this. Thank you for taking the time to leave us a 5 Star review! Danielle is a valued member of the Team who works hard to bring aboard new policyholders like you! We look forward to working with and are appreciative of your business! #servicematters #StateFarmAda #TeamPaul "
Amy Teske
September 13, 2023
5
out of
5
rating by Amy Teske
"This office has mad everything so easy to navigate and has manged to save me a lot of money and time. Thanks for everything you do!"
We responded:
"Hi Amy! thank you for the Five Star ***** review! We appreciate the opportunity to work with you. Angie is a valued member of the Team who works hard to make sure we deliver the best combination of service and price! Thank you for being a part a part of our office! #servicematters #statefarmada #statefarmautoinsurance"
Ben Aldrich
September 7, 2023
5
out of
5
rating by Ben Aldrich
"Awesome customer service and quick responses to emails."
We responded:
"Hi Ben, thank you for taking the time to post a 5 star review and let us know how we're doing! We appreciate your business and look forward to working with you in the future! #statefarmAda #servicematters #TeamPaul"
Michelle Braxton
June 23, 2023
5
out of
5
rating by Michelle Braxton
"Thank you so very much for being thr best ever insurance company I have ever had. You help me with the very small things as in app help to big thing like accidents that are very scary thing for anyone to deal with. Thank you from my family and I."
We responded:
"Hi Michelle, we really appreciate seeing reviews like this! Thank you for taking the time to share your thoughts about working with our office. We hope we're able to assist with your insurance needs for years to come! #fivestarreview #StateFarmAda #TeamPaul"
Tony Silva
June 23, 2023
5
out of
5
rating by Tony Silva
"Nicest people in the business! Exceptional customer service."
We responded:
"Tony, thank you for the 5 star review! We appreciate you and the opportunity to help with your insurance needs. Thank you for being a part of our State Farm insurance family! #statefarmAda #servicematters #5starreview "