State Farm® Insurance Agent Paul Ortez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Thomas Dickinson
December 22, 2025
5
out of
5
rating by Thomas Dickinson
"Rachel Zachmann has been an absolute pleasure to work with! I bought a house short notice when an opportunity presented itself. Rachel got my home owner's Insurance set up and effective by the closing and saved me money by bundling my home and auto insurance. She kept me informed every step of the way and provided all necessary documentation. I am very happy in my new home and relived I have coverage at a great rate. Thank you!"
We responded:
"Thank you, Thomas, for sharing your experience with Rachel. It's great to hear that she was able to assist you with your homeowner's insurance and bundle it with your auto insurance to save you money. We're glad you're happy in your new home and appreciate your trust in us. "
Mubarak Dawaki
December 18, 2025
5
out of
5
rating by Mubarak Dawaki
"Rachel Zachmann was great to work with. She was very responsive, made sure our insurance was up to date, and went out of her way to find us the best deals and discounts. Highly recommend her to anyone looking for insurance!"
We responded:
"Thank you, Mubarak, for your feedback! We're happy to hear that Rachel was able to assist with your insurance needs. Your satisfaction is a top priority for us and we appreciate your trust. Rachel is a valued member of the Team. #servicematters #TeamOrtez #StateFarmAda #insuranceAdaMI "
Tearsinreign
December 16, 2025
5
out of
5
rating by Tearsinreign
"Amazing!"
We responded:
"Thank you for the amazing feedback, Tearsinreign! We're glad to know you had a great experience with our insurance services. If you need anything else, feel free to reach out. "
sean smalley
December 11, 2025
5
out of
5
rating by sean smalley
"Danielle is AWESOME!"
We responded:
"Thank you, Sean, for your feedback! We're glad to hear that Danielle made such a positive impact. Your support means a lot to us."
Darko Plavcic
December 10, 2025
5
out of
5
rating by Darko Plavcic
"Excellent agency with a great staff. Always very responsive and available. Recently worked with Danielle and she did an excellent job explaining all coverage options without upselling us on things we didn't need. Highly recommend!"
We responded:
"Thank you, Darko, for your thoughtful review. We're glad to hear that Danielle was able to assist you effectively and provide clear explanations of your coverage options. Your recommendation means a lot to us. "
Delaney Drumm
November 23, 2025
5
out of
5
rating by Delaney Drumm
"Rachel was very knowledgeable, professional, and helpful! Highly recommend working with her."
We responded:
"Thank you, Delaney, for your kind words about Rachel. We're glad to hear she was able to assist you effectively. Your recommendation means a lot to us."
Brendan bazner
November 22, 2025
5
out of
5
rating by Brendan bazner
"Rachel was great to talk to you, very informative & very friendly."
We responded:
"Thank you, Brendan, for your feedback! It's great to hear that Rachel was informative and friendly during your interaction. We appreciate your support and look forward to assisting you in the future."
Cale Howle
November 22, 2025
5
out of
5
rating by Cale Howle
"Rachel was great and very helpful!!!"
We responded:
"Thank you, Cale, for your feedback! We're glad to hear that Rachel was able to assist you effectively. If you need anything else, feel free to reach out."
Danielle zachmann
November 22, 2025
5
out of
5
rating by Danielle zachmann
"Rachel was an excellent help with finding our family pet insurance. He’s our daughter’s best friend and I rest so much easier knowing they’re both being covered with such a wonderful company. Rachel was friendly, helpful and informative about all the options. I highly recommend reaching out to her with any of your insurance needs!"
We responded:
"Thank you, Danielle, for your kind words about Rachel's assistance with your pet insurance. It's great to hear that you feel at ease knowing your daughter's best friend is well-covered. We appreciate your recommendation and are here for any future insurance needs you may have. Best regards!"
Tressa Walker
November 22, 2025
5
out of
5
rating by Tressa Walker
"Talked to Rachel, she shows me my options. Is super personable would highly recommend connecting with."
We responded:
"Thank you! We strive to treat every customer like family, and we’re so happy to know you had a positive experience with us! "
tim
November 21, 2025
5
out of
5
rating by tim
"My agent at the office is the best always takes the time to explain everything to me and keep me informed about changes"
We responded:
"Thank you, Tim, for your kind words and for taking the time to share your experience. It's great to hear that our team is keeping you informed and explaining everything clearly. We appreciate your support and look forward to continuing to serve you."
John Pflug
July 11, 2025
5
out of
5
rating by John Pflug
"Ben was State Farm for at least 50 years… Been with Paul for about 15 years… They do an outstanding job… Pretty tough to beat the rates"
We responded:
"John - thank you for taking the time to leave us a 5 Star review! We appreciate your long-term business and the opportunity to assist with your insurance needs! Thank you. #servicematters #StateFarmAda #TeamOrtez "
Giuseppe del giudice
May 30, 2025
5
out of
5
rating by Giuseppe del giudice
"State Farm Paul Ortiz office has been fabulous to work with in the last 4 years. The staff is great, attentive, kind and efficient during phone calls, text messages and email communication. I would recommend this office to individuals who are looking for exceptional service that is tailored-made for your circumstances."
We responded:
"Thank you, Giuseppe, for your kind words and for trusting us over the past four years! We're glad to hear that our team's efforts have made a positive impact on your experience. Your recommendation means the world to us!"
Rachael Snyder
April 22, 2025
5
out of
5
rating by Rachael Snyder
"This office is always pleasant and helpful."
We responded:
"Ethan, we truly appreciate you taking the time to share your experience! Providing clear and helpful service is always our goal, and we’re thrilled to know we met your expectations. Thank you for choosing us!"
Emily McClain
March 14, 2025
5
out of
5
rating by Emily McClain
"Absolutely love everyone here. They are all super helpful and I recommend them to anyone who asks."
We responded:
"Thank you, Emily, for taking the time to give our office a 5 Star review! We love to see reviews like this and appreciate your kind words as well as the opportunity to work with you! #StateFarmAda #TeamPaul #servicematters"
Stephanie Thomas
March 12, 2025
5
out of
5
rating by Stephanie Thomas
"Beth is Great. She help Loren with new motorcycle insurance. Can't say enough good things about her services."
We responded:
"Thank you, Stephanie, for your kind feedback! We're delighted to know that Beth was able to assist you effectively. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you need anything else, please don't hesitate to reach out. "
antonio GR mich-
February 27, 2025
5
out of
5
rating by antonio GR mich-
"my experience with Danielle was amazing she was so wonderful to me and has always been good to my family thank you so much!"
We responded:
"Thank you, Antonio, for sharing your great experience with Danielle. We’re really happy to hear that she gave you and your family excellent service. Your feedback is important to us, and we will share it with our team. We look forward to helping you again in the future!"
Bridgett Bollinger
February 18, 2025
5
out of
5
rating by Bridgett Bollinger
"Beth is amazing! So kind and hard working she went above and beyond for me and my insurance needs. So thankful I was referred to her."
We responded:
"We appreciate you, Bridgett! Your feedback reassures us that we’re making a difference, and we’re grateful for your support. If you ever need assistance, know that we’re always here for you! "
John Pospisilik
September 18, 2024
5
out of
5
rating by John Pospisilik
"Always friendly, always helpful no matter what my questions, always prompt. Everything I need! Thanks!"
We responded:
"Thank you, John! We're delighted to hear that you've had such positive experiences with our team. Your kind words and satisfaction mean a lot to us."
chloe Viening-Butler
September 5, 2024
5
out of
5
rating by chloe Viening-Butler
"My sons car was recently hit and we had to file a claim for it. Everyone in the office was really helpful and the process for completing the claim was simple and comprehensive. It was a stressful situation, but it was made much better with their help."
We responded:
"Thank you for your kind words. We're glad to hear that our team could assist you and make the claims process easier during a stressful time. Your satisfaction is our priority."
Ryan Vohs
September 5, 2024
5
out of
5
rating by Ryan Vohs
"The local office makes a big difference with a special call out to Jennifer. Insurance is an item you never intend to use but if forced to it is generally under stressful conditions. The Paul Ortez Ada office was friendly, direct, answered all questions quickly and honestly and sped up the process with the larger organization. Five stars all the way."
We responded:
"Thank you, Ryan, for your kind words. We're delighted to hear that Jennifer and our team provided you with the support and efficiency you needed. Your satisfaction is our top priority, and we appreciate your trust in our services."
Ben Cossar
September 5, 2024
5
out of
5
rating by Ben Cossar
"Been with Paul’s State Farm office for almost 20 years. Excellent staff and excellent service."
We responded:
"Thank you, Ben, for your loyalty and kind words. We're thrilled to hear that you've had a positive experience with our team for nearly two decades. Your trust and satisfaction mean the world to us."
Jody Orr
August 8, 2024
5
out of
5
rating by Jody Orr
"Above and beyond service every time! Personable and professional. Always there to walk through any questions that come up. I am confident in their communication and advice. Thank you very much!"
We responded:
"Thank you, Jody! We're thrilled to hear that you appreciate our personable and professional service. Your confidence in our communication and advice means a lot to us. We're always here to assist with any questions you have. Thank you for your kind words!"
Brent Nowak
August 8, 2024
5
out of
5
rating by Brent Nowak
"This is a great State Farm office. I have always had quick responses to questions and policy changes. Claims have been quick and painless. I especially want to recognize Danielle Britton for her knowledge, patience, professional and friendly service."
We responded:
"Thank you, Brent, for your kind words. We're thrilled to hear about your positive experiences with our office and Danielle's exceptional service. Your satisfaction is our priority, and we appreciate your trust in us."
Nicole Ott
August 6, 2024
5
out of
5
rating by Nicole Ott
"Huge shout out to the Ortez State Farm Insurance Agency for making the quoting process simple. They were great at listening to what my needs were for coverages. They took the time to explain my options and answer my questions. 10/10"
We responded:
"Thank you, Nicole, for your wonderful feedback! We're thrilled to hear that you found our quoting process simple and informative. Your satisfaction is our top priority, and we're glad we could meet your needs. We appreciate your 10/10 rating!"